Shipping policy
At Forevergem, we aim to deliver your favorite fashion jewelry safely and on time. Please read our Shipping Policy carefully to understand how orders are processed and delivered.
Order Processing Time
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All orders are processed within 1–2 business days after order confirmation.
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Orders placed on Sundays or public holidays will be processed on the next business day.
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You will receive an order confirmation once your order is successfully placed.
Shipping Time & Delivery
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Estimated delivery time is 3–7 business days, depending on your location.
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Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.
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Delivery is available across India.
Shipping Charges
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Shipping charges (if any) will be clearly mentioned at checkout before payment.
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Any applicable shipping fees are non-refundable once the order is shipped.
Order Tracking
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Once your order is shipped, tracking details will be shared via SMS or email.
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You can track your shipment using the provided tracking link.
Delivery Attempts
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Courier partners will attempt delivery 2–3 times.
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If the delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.
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Re-shipping charges (if applicable) will be borne by the customer.
Damaged or Missing Items
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If you receive a damaged package or missing item, please contact us within 24 hours of delivery.
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An unboxing video is mandatory for verification and claim approval.
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Claims made after 24 hours may not be accepted.
Incorrect Address
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Please ensure that your shipping address and contact details are accurate at checkout.
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Forevergem is not responsible for delivery delays or failures caused by incorrect or incomplete address details.
Undelivered / Returned Orders
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Orders returned due to customer unavailability, refusal, or incorrect address may not be eligible for refund.
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In such cases, re-shipping will be done only after additional shipping charges are paid.
Contact Us
For any shipping-related queries, please contact us:
📞 Phone: +91 7428416456
📧 Email: care@forevergem.in