Refund policy
At Forevergem, we take pride in offering stylish and high-quality fashion jewelry, including Necklaces, Chokers, Earrings, Pendants, and Combo Sets. Customer satisfaction is very important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Due to the nature of fashion jewelry and hygiene concerns, we do not accept returns once the product has been delivered, except in the following cases:
-
You received a damaged or defective product
-
You received a wrong item (different from what you ordered)
If any of the above issues occur, please contact us within 24 hours of delivery with proper unboxing video and images as proof.
Refunds
Refunds are applicable only in approved cases such as:
-
Manufacturing defects
-
Incorrect product delivered
Once your request is reviewed and approved:
-
Refunds will be processed within 5–7 business days
-
The refund will be issued to the original payment method
No Exchange / No Replacement Policy
Due to the delicate and hygienic nature of our jewelry, we do not offer exchanges or replacements once an order has been confirmed and delivered. We request customers to carefully review product details before placing an order. Each piece is quality-checked to ensure it reaches you in perfect condition.
Non-Refundable & Non-Returnable Items
The following items are not eligible for return or refund:
-
Earrings (for hygiene reasons)
-
Products damaged due to misuse, mishandling, or wear & tear
-
Products without original packaging
-
Orders placed during sale, discount, or promotional offers
-
Change of mind after purchase
Cancellation Policy
-
Orders can be cancelled only before they are shipped
-
Once the order is dispatched, cancellation requests will not be accepted
Important Notes
-
Minor color variations may occur due to lighting, photography, or screen resolution — this will not be considered a defect
-
Forevergem reserves the right to accept or reject any return/refund request after proper inspection
Contact Us
For any return or refund-related queries, feel free to reach out to us:
📞 Phone: +91 7428416456
📧 Email: care@forevergem.in
We’re always happy to help you ✨